DOC PREVIEW
CSUF HCOM 100 - Interviewing NOTES

This preview shows page 1-2-3-4-5 out of 15 pages.

Save
View full document
View full document
Premium Document
Do you want full access? Go Premium and unlock all 15 pages.
Access to all documents
Download any document
Ad free experience
View full document
Premium Document
Do you want full access? Go Premium and unlock all 15 pages.
Access to all documents
Download any document
Ad free experience
View full document
Premium Document
Do you want full access? Go Premium and unlock all 15 pages.
Access to all documents
Download any document
Ad free experience
View full document
Premium Document
Do you want full access? Go Premium and unlock all 15 pages.
Access to all documents
Download any document
Ad free experience
View full document
Premium Document
Do you want full access? Go Premium and unlock all 15 pages.
Access to all documents
Download any document
Ad free experience
Premium Document
Do you want full access? Go Premium and unlock all 15 pages.
Access to all documents
Download any document
Ad free experience

Unformatted text preview:

Interviewing-What is Interviewing & what makes different other types communication?Interviewing involves:(a) Oral Communication(b) Between Two Parties(c) At least one party has preconceived & serious purpose(d) Both people speak; Both people listenLets work through definition.**Oral Communication-There can be email or other types written interviews…but verbal interviewsbetter several reasons:1. Provides opportunities for important follow up questions you might not have thought of when designing written interview.Ex. Seinfeld: George & Marissa Tomay……George’s fiancé Susan thinks George cheating w/ Elaine……Susan goes over Elaine’s…just before leaving: “Importer/Exporter?”…What does Import? Export? …Susan might not have thought to ask if she had simply sent email.2. Provides important non-verbal information about interviewee. Ex. Some people write very well…Can’t communicate orally save their lives.If you were human resources executive…hiring Supervisor/Team Leader/Media Relations representative……Candidate’s oral communication skill probably more important than his/her writing ability.**Interviewing takes place between two parties1. Basically…even when panel of people interviewing one person…(Ex. City Council interviewing environmental consultant) …Still, each conversation consists of only two people…Every council member isn’t speaking at once……And, perhaps more importantly, as interviewee you need adapt your communication style each interviewer.Ex. For one interviewer you might need to show expertise… Another one humility… Another one Humor Another one Expertise…**Interviews have preconceived & serious purpose beyond mere socializing.This point becomes clearer if we: (a) Look at different types of interviews (b) Look at different purpose of each interview type.Three general types of interviews: 1. Selection2. Information Gathering3. Problem and Evaluation1. Purpose Selection Interviews is to gather information help interviewer decide whether or how to:-Hire-Promote -Place…...the interviewee.So in Hiring interview…Serious preconceived purpose is determine whethernot interview fits job description.In Promoting Interview…Serious preconceived purpose is determine whether or not interviewee deserves promotion.2. Purpose of Information Gathering Interview…gather information.Which brings up important point.When we think interviewing we think: (a) Job Interviews (b) Journalistic Interviews…but principles we’ll talk about today & you’ll read more about in book apply to any situation where you or person you’re talking to……IS TRYING TO GATHER INFORMATION.-If you’re buying car & asking salesperson about price/warranty…-If you’re asking professor about best articles read on particular subject…-If your talking friend’s mom about her career because your interested in her field…In all these situations…your intent was gather information…so they’re interviews.3. Interviews can also have preconceived purpose of:(a) Appraisal of performance (ex. at work)(b) Counseling (ex. You are therapist asking patient questions)(c) Complaining (ex. Bought product…didn’t work…want refund)As you can see…A lot of communication involves Interviewing……So Job interviews or journalistic interviews NOT only type interview.**Finally, in Interviews, BOTH people speak & listen. If one person dominates conversation…then we’re talking about public speaking situation…not interview situation.Obviously…good interviewees spend some time both speaking & listening…Good interviewers both speak & listen as well.And of course…most communicative exchanges during interview process involve Questions and Answers.*So again, an interview involves “Oral communication between two people, one of whom has preconceived & serious purpose, and both of whom speak and both of whom listen.” Today, we’re going to:(a) Talk about ways to make YOU better INTERVIEWERS(b) Talk about ways to make YOU better INTERVIEWEES Specifically, we’ll answer two questions:1. “When I’m interviewing someone else, what types of questions should I ask in order to accomplish my preconceived communication goal?”2. “When I’m being interviewed for job, how can I make sure I maximize my chances of getting hired?” So First:“When I’m interviewing someone else, what types of questions should I ask in order to accomplish my preconceived communication goal?” There are seven main types of interview questions: -Open/Closed-Primary/Secondary-Neutral/Leading-Hypothetical-Open Ended Questions require a detailed answer from the interviewee. -Closed Ended Questions can be answered in only a few words.Ex. Open Ended Question would be: “So tell me about your mother.”Ex. Closed Ended Question: “Is your mother friendly?”*Of course, asking Open Ended Questions doesn’t guarantee you’ll get more detailed response…but it does increase chance you will.If your Open Ended Questions aren’t quite getting response you’re looking for, you can use (a) Silence (b) Probes (c) One word questions to get more informationEx. SilenceSay you’re interviewing potential client, ask: YOU: “So how long do you expect job last?”CLIENT: “We expect job go on quite some time.”YOU: (Silence)CLIENT: I’m guessing two years at a minimum.Ex. ProbeSay you’re parent, want figure out why child’s hanging out w/wrong crowd.YOU: “Timmy, how come you’ve been hanging out with Spike & Bruno lately instead of James & Randolph?TIMMY: “Because Spike & Randolph are cool Mom.”YOU: “Uh, Huh.”TIMMY: “See Mom, all James & Randolph do is homework…but Spike & Bruno light things on fire and say bad words and stuff.”Ex. One word questionSay you’re manager, conducting employee evaluations:YOU: “How would you rate your job performance so far?”EMPLOYEE: “Good.”YOU: “Good?”EMPLOYEE: “Well, I guess I have been late a lot…” *To summarize: By using probes, silence, one word questions…increase odds getting information from interviewees who don’t respond event to open ended questions.In General…Open Ended Questions are good when you:(a) Do not have time constraints(b) Have an introverted interviewee(c) Need detailed information about interviewee’s personality/character (d) Think interviewee might be dishonestIn General…Closed Ended Questions are good


View Full Document

CSUF HCOM 100 - Interviewing NOTES

Documents in this Course
Language

Language

35 pages

MIDTERM

MIDTERM

14 pages

NONVERBAL

NONVERBAL

10 pages

MIDTERM

MIDTERM

10 pages

Load more
Download Interviewing NOTES
Our administrator received your request to download this document. We will send you the file to your email shortly.
Loading Unlocking...
Login

Join to view Interviewing NOTES and access 3M+ class-specific study document.

or
We will never post anything without your permission.
Don't have an account?
Sign Up

Join to view Interviewing NOTES 2 2 and access 3M+ class-specific study document.

or

By creating an account you agree to our Privacy Policy and Terms Of Use

Already a member?