An Example of Knowledge Representation to a Real ProblemThe Problem with Insurance BrokeringThe Technology ChallengeThe GoRisk Sales ScenarioDemoGoRisk SolutionsKR: Most Programs Are IgnorantA Deep KR ModelPowerPoint PresentationSlide 10Slide 11Slide 12Accountability: Systems should know what’s going onSlide 14Programming is Still an ArtAgent Methodology: Getting the Granularity RightAgent Design for Sales ProcessThe Claims ProcessClaims: Finding the PoliciesThe GoRisk Claims ScenarioSlide 21Agent Design for Claims ProcesseCommerce to iCommerce (Intelligent Internet Information)Airlines TaxonomyNetwork Provider TaxonomyTelecom TaxonomyThe Pipeline TaxonomyCompany TaxonomyAn Example of Knowledge Representation to a Real ProblemRisk Managementand the Insurance BusinessThe Problem with Insurance BrokeringInsurance Brokers interview their clients and determine their insurance needs.-How do they do it?-Accountability?Insurance Companies offer many policies they want brokers to sell.-How do they "advertise" what they have?Process often takes 6 months.Once policies are sold, how are are Claims handled?The Technology ChallengePerform typical broker functions-Intelligence, not just database lookupKnowing what is going on-Real-time status, not a “black box”Justify our decisions-Explanations, not just “trust us”Using the same knowledge to do claimsThe GoRisk Sales ScenarioInfoGatheringUnderwriterClientIdentifiedRisksPoliciesRisk Management ProgramRiskAnalysisPolicySynthesisCoverageDesignCompany InfoRulesRisksCoveragesGoRiskDemoGoRisk SolutionsA KR solution to programming intelligent systemsA Software Agent solution to programming cooperative behaviorKR: Most Programs Are IgnorantSearch for dog, but miss poodles; search for boxer, get dogs and Muhammad AliNo models, taxonomy, recognition, reflection, accountabilityWhat little knowledge a program may have is embedded in its codeA user interface is no substitute for knowledgeA Deep KR ModelCompanyProductCompanyOilCompanyBusinessInterruptionRiskexposureEarthquakeRiskdistributionhasemployeePersonproductionmethodRefineryproducesOil Productsexposureagent ofdangersupplierPipelineDistributionChannelagent ofdangermitigatesPolicycosthasinsurerproducesBusinessInterruptionCoveragemitigatesRetailCompanycustomerprofileCoverageCargo LossCoveragePropertyPropertyRiskexposurePhysical DamageCoveragemitigatescarriesLiquidCargoCargoRiskmitigatesCompanyProductCompanyOilCompanyBusinessInterruptionRiskexposureEarthquakeRiskdistributionhasemployeePersonproductionmethodRefineryproducesOil Productsexposureagent ofdangersupplierPipelineDistributionChannelagent ofdangermitigatesPolicycosthasinsurerproducesBusinessInterruptionCoveragemitigatesRetailCompanycustomerprofileCoverageCargo LossCoveragePropertyPropertyRiskexposurePhysical DamageCoveragemitigatescarriesLiquidCargoCargoRiskmitigatesOKCoverageDesignInfoGatheringRiskAnalysisPolicySynthesisGoRisk–Add PolicyUnderwriterCargo Policy Cargo Loss Limit: 5MAsset Protect Policy Business Interruption 20 Days Physical Damage Limit: 10MCargo Policy Cargo Loss Limit: 5MAsset Protection Policy Business Interruption 20 Days Physical Damage Limit: 10MNation OilGoRisk-Add InfoOKCoverageDesignInfoGatheringRiskAnalysisPolicySynthesisSIC: 1234 (oil)Revenue: 100MDistribution: Pipeline in CaliforniaNation OilSIC: 1234 (oil)Revenue: 100MDistribution: California PipelineCompanyProductCompanyOilCompanyBusinessInterruptionRiskexposureEarthquakeRiskdistributionhasemployeePersonproductionmethodRefineryproducesOil Productsexposureagent ofdangersupplierPipelineDistributionChannelagent ofdangermitigatesPolicycosthasinsurerproducesBusinessInterruptionCoveragemitigatesRetailCompanycustomerprofileCoverageCargo LossCoveragePropertyPropertyRiskexposurePhysical DamageCoveragemitigatescarriesLiquidCargoCargoRiskmitigatesAsset Protection Policy Business Interruption 20 Days Physical Damage Limit: 10MCargo Policy Cargo Loss Limit: 5MNation OilGoRisk-Risk AnalysisCoverageDesignInfoGatheringRiskAnalysisPolicySynthesisOKNation OilSIC: 1234 (oil)Revenue: 100MDistribution: California PipelineCompanyProductCompanyOilCompanyBusinessInterruptionRiskexposureEarthquakeRiskdistributionhasemployeePersonproductionmethodRefineryproducesOil Productsexposureagent ofdangersupplierPipelineDistributionChannelagent ofdangermitigatesPolicycosthasinsurerproducesBusinessInterruptionCoveragemitigatesRetailCompanycustomerprofileCoverageCargo LossCoveragePropertyPropertyRiskexposurePhysical DamageCoveragemitigatescarriesLiquidCargoCargoRiskmitigatesAsset Protection Policy Business Interruption 20 Days Physical Damage Limit: 10MCargo Policy Cargo Loss Limit: 5MRisks: With Pipeline Business Interruption Property Risk Cargo RiskHas: Pipeline Business Interruption RiskPipeline Property RiskPipeline Cargo RiskRule: Having a pipeline in an earthquake area means a Business Interruption Risk.Rule: Having property means a Property Risk.Rule: Having a distribution channel means a Cargo Risk.Nation OilGoRisk-Policy MatchCoverageDesignInfoGatheringRiskAnalysisPolicySynthesisOKNation OilSIC: 1234 (oil)Revenue: 100MDistribution: California PipelineCompanyProductCompanyOilCompanyBusinessInterruptionRiskexposureEarthquakeRiskdistributionhasemployeePersonproductionmethodRefineryproducesOil Productsexposureagent ofdangersupplierPipelineDistributionChannelagent ofdangermitigatesPolicycosthasinsurerproducesBusinessInterruptionCoveragemitigatesRetailCompanycustomerprofileCoverageCargo LossCoveragePropertyPropertyRiskexposurePhysical DamageCoveragemitigatescarriesLiquidCargoCargoRiskmitigatesAsset Protection Policy Business Interruption 20 Days Physical Damage Limit: 10MCargo Policy Cargo Loss Limit: 5MHas: Pipeline Business Interruption RiskPipeline Property RiskPipeline Cargo RiskAsset Protect. Policy Bus. Interruption Physical DamageCargo Policy: Cargo Loss Nation Oil: Asset Protection Policy Cargo Policy Accountability: Systems should know what’s going onInferences can be traced and explainedPeople hate systems that act like black boxes, especially when they misbehaveSophisticated explanations and justifications give users confidenceGoRisk SolutionsA KR solution to programming intelligent systemsA Software Agent solution to programming cooperative behaviorProgramming is Still an ArtSharable, reusable software: The Holy
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