The World is Flat A brief history of the 21st century Thomas FriedmanChapter 1 – While I Was SleepingThe World is Flat i.e. The Playing Field is LeveledGlobalization 1.0Globalization 2.0Globalization 3.0Accounting – Tax PreparationRadiology - MDJournalismCall CentersRemote Personal AssistantDalian, Bangalore of ChinaJet Blue AirlinesU.S. ArmyMcDonalds (yes, the hamburger place)E-TutoringWhat does this mean?Ten Forces that Flattened the WorldHow has the computer changed the world as you know it???Still changing……What are YOUR Plans???How is the world economy and job market changing?OutsourcingAre all the jobs leaving the US?True Change is Occurring!!!What’s Next??Questions or Comments?The World is FlatA brief history of the 21st centuryThomas FriedmanHow it will affect Computer ScienceDr. Ranette Halverson1Chapter 1 – While I Was SleepingAuthor’s Trip to India•Bangalore – India’s Silicon Valley–Goldman Sachs -- IBM–Hewlett Packard -- Microsoft–Texas Instruments -- Cisco–GE•Infosys outside Bangalore–Landscaping, putting green, pool, health club, restaurants2The World is Flat i.e. The Playing Field is LeveledHow? Why? What Happened?•Outsourcing•Investments in technology•Broadband connectivity•Explosion of HW & SW (cheap)3Globalization 1.0•1492 – 1800•World: Large to Medium•Driving Force: Muscle (Countries)–Power & how it could be deployed–By moving out, dew the world together–Global integration: trade, collaboration4Globalization 2.0•1800 – 2000•World: Medium to Small•Driving Force: Multinational Co.–Markets & Labor–Drop in transportation costs (RR), then drop in communication costs (telegraph to PC & WWW)–Global economy5Globalization 3.0•2000 – Present•World: Small to Tiny (& Flat)•Driving Force: Empowering Individuals –Collaboration & Competition–Flat-World Platform = PC + Fiber + Workflow SW–Non-western inclusion6Accounting – Tax Preparation•MphasiS •2005 – 400,000 returns outsourced to India•Security•Creativity–Face-to-Face7Radiology - MD•Reading of CAT & MRI–Nighthawks•Work from home–WF doctor works for San Antonio hospital•Australia, India–Day there when night here8Journalism •Reuters–Leader in world news•Bangalore, India–Flash Headlines from news releases•US reporters–Analysis–Cut staff by 1/4•1/5 Cost9Call Centers•24/7 Customer–2500 in Bangalore–Dell, IBM, MS, Airlines•245,000 in India •Prestige, Training & Education•Jobs lost or Jobs not wanted?•Use U.S. Products–Computers, SW, Air conditioning–Bottled water, soft drinks, etc.–More disposable income in India10Remote Personal Assistant•Brickwork (div. of B2K Co.)–$1500 to $2000 month–Typically work during our night•What do they do?–Research --Presentations–Reports•Clients: Health Care Consultants, Investment Banks, Financial Services11Dalian, Bangalore of China•Outsourced from Japan & other Asian operations•Data entry of handwritten Japanese•CAD – architects•GE, MS, Dell, SAP, HP, Sony, Accenture12Jet Blue Airlines•Home Sourcing•100% of phone reservations •400 women (mostly) in Salt Lake City•30 hour weeks at home•1 day a month in office for training•30% more productive than similar on-site reservation facilities13U.S. Army•Predator drones –Unmanned spy planes–Flying over Iraq–Flown by soldier in Las Vegas, Nevada14McDonalds(yes, the hamburger place) •Missouri, Minnesota, Massachusetts•Call center in Colorado Springs, Co.•Pay operators more but costs down 10%•Cut errors by 1/2•Service time down by 30 seconds•Next step: “phones” at tables which go to the call center•Headquarters doing a trial15E-Tutoring•From India•$15 to $20 per hour•Use cameras, microphones, digital pencils, scanners16What does this mean?•10 Flatteners•Level Playing Field•All have to do with the computer17Ten Forces that Flattened the World1. 11/9/892. 8/9/95*3. Work Flow Software*4. Uploading*5. Outsourcing*6. Offshoring*7. Supply-chaining*8. Insourcing9. In-forming*10.The Steroids18How has the computer changed the world as you know it???•Cell Phones•Music Downloads•Online Courses•YouTube•Face Book – My Space•Online Shopping19Still changing……•eHarmony.com•Wikipedia•Ebay•Travelocity.com•Email•Instant messenger•Text Messaging20What are YOUR Plans???•Where will you work?•What will you do?•Who will you work with? ALL of this is changing as we speak! Much of the change is due to the computer and the related technology!21How is the world economy and job market changing?•Today we will discuss WHAT is happening. Actually what has already happened!•Not why it happened!•Not is it good or bad!•That is for you to decide!!22Outsourcing•1800’s – Conestoga Wagon Covers•Today –Manufacturing•Cars, Clothes, –Help desks & Call Centers–Programming•Outsourcing will not be the end of civilization as we know it!!23Are all the jobs leaving the US?•This is a serious question.•But the answer might be no!24True Change is Occurring!!!•How do we manage it?•Who regulates it?•Who taxes it?•A significant change is occurring in ALL aspects of our world and at SUPER speed!25What’s Next??•What will be the next BIG change??•I don’t know!•I know you better be comfortable with computers and technology!!26Questions or