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UCSC ISM 158 - Lecture Notes

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What’s Happening?!FYIISM Toastmasters VDue TodayGiven your understanding of the content of this courseChapter 1 IntroductionObjective of the ChapterMajor Chapter TopicsBusiness Success FactorsThree Necessary PerspectivesSimultaneous RevolutionsSlide 12Systematic Approach to ISThree Roles of Information SystemsIn ConclusionChapter 1Slide 17A Fundamental PremiseSlide 19A Logical PremiseIS Roles (Objective)Key to Business SuccessCompetitivenessMarket Leader Benefits?Purpose of a BusinessWho is the Customer?Where is the Customer?A Successful BusinessSlide 29Using IS to CompeteMy Selection CriteriaSlide 32Business Success FactorsSlide 34Successful BooksBuilt to LastBuilt to Last CompaniesGood to Great CompaniesSelection CriteriaSlide 40Dow Jones Industrial ListBusiness ChallengesSIMULTANEOUS REVOLUTIONSNew CompetitorsNew Rules of CompetitionIndustry Structure ChangesNew Regulatory EnvironmentIncreasing Customer ExpectationsNew Employees and ValuesNew TechnologiesNew Political AgendaSlide 52World’s Most Valuable BrandsSlide 54Slide 55Slide 56Business EnvironmentFor InstanceIT Relevance?A Logical Goal?The Information Technology EnvironmentHow Fragile is Business Success?IT SignificanceA Quick IS AssessmentExamples of Successful Company Use of I/S to CompeteBest ISTC IndustriesWorst ISTC IndustriesCan the IS be right if:Business Strategy and ISConclusionsWhat’s Happening?!What’s Happening?!FedEx is buying Kinko’s for $2.4 billion for 1,200 retail locations 110 of which are international.A boost to its package delivery business.Electronic document delivery.Zap Mail experience in 1984.Targets medium and small businesses.A defensive reaction to UPS purchase of Mail Boxes, Etc.?Kinko’s was founded by Paul Orfalea in Isla Vista, California in 1970.FYIFYIIf you email me send it to my school address which is automatically forwarded to me at home.ISM Toastmasters VISM Toastmasters VThe plan is to meet at 4:00 to 5:00 on Thursday starting next week for seven weeks.Simon LauMira VissellEmily RosanderRaheel JavaidHemal PatelNavneet MathurAlexander ShustaSteven LevchenkoEric LalondeDevon WardDue TodayDue Today1. Introduction Letters and personal resumes.2. Requests for the company that you will base your analysis term paper on in priority sequence.Given your understanding of Given your understanding of the content of this coursethe content of this courseLet’s begin.Chapter 1 IntroductionChapter 1 IntroductionBusiness and Information Systems Management ChallengesObjective of the ChapterObjective of the ChapterTo introduce the major business issues that To introduce the major business issues that must be addressed to successfully manage a must be addressed to successfully manage a business and factors that would influence the business and factors that would influence the possible role of information systems as an possible role of information systems as an enabler of business success.enabler of business success.This chapter is an overview of the classThis chapter is an overview of the classMajor Chapter TopicsMajor Chapter Topics1. Business Success Factors. 2. Three Necessary Perspectives.3. Simultaneous Revolutions in the Business Environment4. Business Driver Model.5. Systematic Approach for the Use of Information Systems.6. Three Roles of Information Systems.Business Success FactorsBusiness Success FactorsThe chapter cites eight such factors with an The chapter cites eight such factors with an emphasis on emphasis on business leadership, business leadership, company culture and effective company culture and effective communication.communication.The list would undoubtedly vary in order of The list would undoubtedly vary in order of importance from one executive to another importance from one executive to another and among different industries. and among different industries.Three Necessary PerspectivesThree Necessary Perspectives•Business Environment Specific Industry•Enterprise EnvironmentThe Company Itself •IT EnvironmentUsed for a competitive advantageBusiness SuccessSimultaneous RevolutionsSimultaneous RevolutionsThe BusinessNewCompetitorsNew Political AgendasNew TechnologiesNew Employeesand New ValuesIncreasing Customer ExpectationNew Rulesof CompetitionIndustry StructureChangesNew RegulatoryEnvironmentRegulationMarket TechnologyEmployees/WorkOrganizationBusiness ProcessesSolutions to Business RequirementsFigure 1-3Business DriversSystematic Approach to ISSystematic Approach to ISVisionStrategyTacticsBusiness Plan•Competitive Options•Roles, Roles, and Relationships•Redefine/Define•Telecommunications as the Delivery Vehicle•Success Factor ProfileThree Roles of Information SystemsThree Roles of Information Systems EfficiencyDoing things betterEffectivenessDoing better things within the organizationCompetitive AdvantageDoing better and new things for the customerIn ConclusionIn ConclusionThe journey of a thousand miles begins with a single step -- Chinese Proverb Here is your roadmap, let the journey begin.Chapter 1Chapter 1Business and Information Systems ManagementThree Necessary PerspectivesThree Necessary Perspectives• Business Environment• Enterprise Environment• IT Environment Business SuccessFigure 1-1Why 3 perspectives?A Fundamental PremiseA Fundamental PremiseInnovative Uses of Information Systems Requires a Systematic ApproachVisionStrategyTacticsBusiness Plan• Competitive Options• Roles, Roles and Relationships• Redefine and/or Define• Telecommunications as the Delivery Vehicle• Success Factor ProfileA Systematic ApproachCompeting with Information Technology through People.A Logical PremiseA Logical PremiseIS Roles (Objective)IS Roles (Objective)1. Efficiency--doing things better.2. Effectiveness--broadening the scope of individual tasks, jobs or processes.3. Competitive Advantage--doing better or new things for the customer.Are each of these roles measurable?Competitiveness is often the pivotal issue in the 21st century.Global competitiveness has frequently become the pivotal issue in the 21st century. (an offense/defense decision)Key to Business SuccessKey to Business SuccessHow does a business compete?What benefits does a business gain if it competes successfully to the point of being a market leader?CompetitivenessCompetitivenessMarket Leader Benefits?Market Leader Benefits?Increased volumes.Lower unit cost.Higher profit margins.Ability to invest in product development and market


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UCSC ISM 158 - Lecture Notes

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