Unformatted text preview:

OperationsClassifying Operations SystemsSlide 3FlexibilityFlexibility (cont’d)Slide 6Designing Operations SystemsFacility LayoutFacility LocationManaging Operations SystemsSlide 11Planning SheetGantt Chart (Order by Week)PERT NetworkDeveloping a PERT NetworkInventory Control within the Systems ProcessMaterials Requirements PlanningQuality ControlSix Rules of Customer Human RelationsStatistical Quality ControlStatistical Quality Control StepsStatistical Process Control Chart by Ounces and Time of DayThe Information Systems ProcessTypes of Information SystemsTypes of Information Systems (cont’d)Information Networks and TechnologyInformation NetworkCopyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–1OperationsOperationsExhibit 15–1Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–2Classifying Operations SystemsClassifying Operations Systems•Tangibility of Products–Tangible: goods (computers)–Intangible: services (house cleaning)–Mixed: goods and services (airlines).Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–3Classifying Operations SystemsClassifying Operations Systems•Customer Involvement–Make-to-stock (MTS)•Producing products in anticipation of demand with a common design and price; low customer involvement.–Make-to-order (MTO)•Producing products after receipt of an order; high customer involvement.–Assemble-to-order (ATO)•Producing a standard product with some customized features; moderate customer involvementCopyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–4FlexibilityFlexibility•Operations Flexibility–Products are produced continuously, repetitively, in batches, or individually in different volumes (amounts) and varieties (types).–Continuous process operations (CPO)•Produce outputs that are not discrete units.–Repetitive process operations (RPO)•Produce outputs in an assembly-line-type structure.–Batch process operations (BPO)•Produce different outputs with the same resources.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–5Flexibility (cont’d)Flexibility (cont’d)•Operations Flexibility–Individual process operations (IPO)•Produce output to customer specifications.–Project process operations•Produce low-volume outputs that take relatively long time to complete.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–6Classifying Operations SystemsClassifying Operations SystemsExhibit 15–2Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–7Designing Operations SystemsDesigning Operations Systems•Product Mix–The number of product lines, number of products in each line, and the mixture of goods and services within each line.•Product Design–New or improved product development.•Quality As a Virtue of Design–Products designed with cross-functional team input have fewer operations (manufacturing) problems.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–8Facility LayoutFacility Layout•Layout–The spatial arrangement of operations units relative to each other.•Facility Layout–The arrangement of operations by:•Product•Process•Cellular•Fixed positionCopyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–9Facility LocationFacility Location•Location–The physical geographic site of facilities•Location Factors–Cost–Near inputs, customers, and/or competitors–Transportation–Access to Human Resources–Community interest–Quality of life issues–Number of facilitiesCopyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–10Managing Operations SystemsManaging Operations Systems•Organizing and Leading–Planning schedules•Scheduling and routing–Priority Scheduling•First come-first served•Earliest due date•Shortest operating time•Combination•Planning Sheet–State an objective and list the sequence and timing of each activity and who will carry it out.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–11Managing Operations SystemsManaging Operations Systems•Planning Sheet–State an objective and list the sequence and timing of each activity and who will carry it out.•Gantt Chart–Uses bars to illustrate a schedule and progress toward the objective over a period of time.–Is useful as both a planning and a control tool.•Performance Evaluation and Review (PERT)–A network schedule that illustrates the dependence of activities.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–12Planning SheetPlanning SheetExhibit 15–4Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–13Gantt Chart (Order by Week)Gantt Chart (Order by Week)Exhibit 15–5Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–14PERT NetworkPERT NetworkExhibit 15–6Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–15Developing a PERT NetworkDeveloping a PERT Network1. List all the activities/events that must be completed.1. List all the activities/events that must be completed.2. Determine the time it will take to complete each activity event.2. Determine the time it will take to complete each activity event.3. Arrange the tasks on the diagram in the sequence in which they must be completed.3. Arrange the tasks on the diagram in the sequence in which they must be completed.4. Determine the critical path.4. Determine the critical path.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–16Inventory Control within the Systems ProcessInventory Control within the Systems ProcessExhibit15–7Just-in-Time Inventory:An inventory control method that has necessary parts and raw materials delivered shortly before they are needed.Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–17Materials Requirements PlanningMaterials Requirements Planning•Materials Requirements Planning (MRP)–A system that integrates operations and inventory control with complex ordering and scheduling.•Enterprise Resource Planning (ERP)–Collects information from the entire organization and manages all systems related systems.•Economic Order Quantity–A mathematical model that determines the optimal quantity to order when placing a reorder


View Full Document

HC BUSN 270 - Operations

Download Operations
Our administrator received your request to download this document. We will send you the file to your email shortly.
Loading Unlocking...
Login

Join to view Operations and access 3M+ class-specific study document.

or
We will never post anything without your permission.
Don't have an account?
Sign Up

Join to view Operations 2 2 and access 3M+ class-specific study document.

or

By creating an account you agree to our Privacy Policy and Terms Of Use

Already a member?