Managing ConflictScaleWhat do we do?Word AssociationSmall Group ConflictThree DimensionsTypesManagement StylesSlide 9Slide 10Slide 11Slide 12ChartWhat did we come up with for the Orange???Guidelines for Handling ConflictManaging ConflictManaging ConflictScale, Orange, and Scale, Orange, and ConnotationConnotationDefinition, Dimensions and Definition, Dimensions and TypesTypesManagement StylesManagement StylesGuidelines for Handling Guidelines for Handling ConflictConflictScaleScalePlease fill out the conflict scale on Please fill out the conflict scale on pages 209 and 210 in your textbook. pages 209 and 210 in your textbook. Follow the directions provided.Follow the directions provided.What do we do?What do we do?Two sisters fighting over an orange, Two sisters fighting over an orange, we cannot get another orange, how we cannot get another orange, how do we settle it?do we settle it?Word AssociationWord AssociationI say the word “Conflict”, you say…..I say the word “Conflict”, you say…..Small Group ConflictSmall Group ConflictDefined- the process that occurs Defined- the process that occurs when group members, due to their when group members, due to their interdependence, their real and interdependence, their real and perceived differences, and their perceived differences, and their emotions, engage in an expressed emotions, engage in an expressed struggle, that impedes task struggle, that impedes task accomplishment.accomplishment.Three DimensionsThree DimensionsAffective dimensionAffective dimensionBehavioral dimensionBehavioral dimensionCognitive dimensionCognitive dimensionTypesTypesSubstantive- evaluation of ideasSubstantive- evaluation of ideasAffective- communication and Affective- communication and personalitypersonalityProcedural-how decisions are made, Procedural-how decisions are made, what procedures are usedwhat procedures are usedInequity- “hey I am doing all the Inequity- “hey I am doing all the work, they aren’t doing anything!”work, they aren’t doing anything!”Management StylesManagement StylesAvoiding- resolving conflict by Avoiding- resolving conflict by physically or mentally removing physically or mentally removing oneself from the conflict.oneself from the conflict.Is it assertive?Is it assertive?Is it Cooperative?Is it Cooperative?Lose-LoseLose-LoseManagement StylesManagement StylesObliging/Accommodating- resolving Obliging/Accommodating- resolving conflict by satisfying others’ needs or conflict by satisfying others’ needs or accepting others’ ideas while accepting others’ ideas while neglecting our own.neglecting our own.Assertive?Assertive?Cooperative?Cooperative?Lose-WinLose-WinManagement StylesManagement StylesDominating/Forcing- resolving conflict Dominating/Forcing- resolving conflict by attempting to satisfy your own needs by attempting to satisfy your own needs or advance your own ideas with no or advance your own ideas with no concern for the needs or ideas of others concern for the needs or ideas of others and no concern for the harm done to and no concern for the harm done to the relationship.the relationship.Assertive?Assertive?CooperativeCooperativeWin-LoseWin-LoseManagement StylesManagement StylesCompromising- people attempt to Compromising- people attempt to resolve their conflict by providing at resolve their conflict by providing at least some satisfaction for both parties.least some satisfaction for both parties.Assertive?Assertive?Cooperative?Cooperative?Lose-Lose 85% of timeLose-Lose 85% of timeWin-Win 15% of timeWin-Win 15% of timeManagement StylesManagement StylesIntegrating/Collaborating- resolving Integrating/Collaborating- resolving conflict by trying to fully address the conflict by trying to fully address the needs and issues of each party and needs and issues of each party and arrive at a solution that is mutually arrive at a solution that is mutually satisfying.satisfying.Assertive?Assertive?Cooperative?Cooperative?Win-WinWin-WinChartChartWhat did we come up with for What did we come up with for the Orange???the Orange???Guidelines for Handling Guidelines for Handling ConflictConflict1. Avoid destructive conflict1. Avoid destructive conflict2. Avoid Deviant Behaviors2. Avoid Deviant Behaviors3. Realize some conflict will not be resolved 3. Realize some conflict will not be resolved with certain people. Focus your energy with certain people. Focus your energy elsewhere.elsewhere.4. Focus on procedures to handle conflict 4. Focus on procedures to handle conflict and make decisions.and make decisions.5. Do not allow group conflict to affect group 5. Do not allow group conflict to affect group
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