PowerPoint PresentationSlide 2Slide 3Slide 4Slide 5Slide 6Slide 7Slide 8Slide 9Slide 10Slide 11Slide 12Slide 13Slide 14Slide 15Slide 16Slide 17Slide 18Slide 19Slide 20Slide 21Slide 22Slide 23Slide 24Measuring SystemsSlide 26Slide 27Slide 28Slide 29Slide 30Slide 31Slide 32Slide 33Slide 34Slide 35Slide 36Slide 37Slide 38Slide 39Slide 40Slide 41Slide 42Slide 43Slide 44Slide 45Slide 46Slide 47Slide 48Slide 49Slide 50Slide 51Slide 52Slide 53Slide 54Slide 55Slide 56Slide 57Slide 58Slide 59Slide 60Slide 61Slide 62Slide 63Slide 64Slide 65Slide 66Slide 67Slide 68Slide 69Slide 70Slide 71Slide 72Slide 7312.1© 2003 by Prentice Hall1212ISM 6021 MISISM 6021 MISImplementing ISImplementing ISChapter12.2© 2003 by Prentice HallInformation systems planInformation systems plan•What form of planning is correct for IS?What form of planning is correct for IS?•Should ISP be formal or informal?Should ISP be formal or informal?•How does environment affect the planning How does environment affect the planning methodology for ISP?methodology for ISP?•Who should be involved in ISP?Who should be involved in ISP?SYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsLinking Information Systems to the Business Plan12.3© 2003 by Prentice HallEnterprise Analysis (Business SystemsEnterprise Analysis (Business SystemsPlanning)Planning)•Analysis of organization-wide information Analysis of organization-wide information requirementsrequirements•Identifies key entities and attributesIdentifies key entities and attributesSYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsEstablishing Organizational Information Requirements12.4© 2003 by Prentice HallSYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsProcess/Data Class MatrixFigure 12-112.5© 2003 by Prentice HallStrategic Analysis or Critical SuccessStrategic Analysis or Critical SuccessFactorsFactors•Small number of easily identifiable Small number of easily identifiable operational goalsoperational goals•Shaped by industry, firm, manager, and Shaped by industry, firm, manager, and broader environmentbroader environment•Used to determine information requirements Used to determine information requirements of organizationof organizationSYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsEstablishing Organizational Information Requirements12.6© 2003 by Prentice HallSYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsUsing CSFs to Develop SystemsFigure 12-212.7© 2003 by Prentice Hall•AutomationAutomation:: Speeding up performance Speeding up performance•Rationalization of procedures:Rationalization of procedures: Streamlining of operating proceduresStreamlining of operating procedures•Business process reengineering:Business process reengineering: Radical design of business processesRadical design of business processes•Paradigm shift:Paradigm shift: Radical reconceptualization Radical reconceptualizationSYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsSystems Development and Organizational Change12.8© 2003 by Prentice HallSYSTEMS AS PLANNED ORGANIZATIONAL CHANGEEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsOrganizational Change Carries Risks and RewardsFigure 12-312.9© 2003 by Prentice HallBUSINESS PROCESS REENGINEERING AND TOTAL QUALITY MANAGEMENT (TQM)Essentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsRedesigning Mortgage Processing in the United StatesFigure 12-4a12.10© 2003 by Prentice HallBUSINESS PROCESS REENGINEERING AND TOTAL QUALITY MANAGEMENT (TQM)Essentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsRedesigning Mortgage Processing in the United StatesFigure 12-4b12.11© 2003 by Prentice HallWhat steps should be taken in reengineering What steps should be taken in reengineering of business processes?of business processes?•develop broad strategic vision develop broad strategic vision •measure performance of existing processes as baselinemeasure performance of existing processes as baseline•IT should be allowed to influence process design from startIT should be allowed to influence process design from start•IT infrastructure should be able to support business process IT infrastructure should be able to support business process changes changes BUSINESS PROCESS REENGINEERING AND TOTAL QUALITY MANAGEMENT (TQM)Essentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the Organization With information SystemsChapter 12 Redesigning the Organization With information SystemsSteps in Effective Reengineering12.12© 2003 by Prentice HallWhat are -What are - 1.1.Systems developmentSystems development2.2.Systems analysisSystems analysisOVERVIEW OF SYSTEMS DEVELOPMENTEssentials of Management Information SystemsEssentials of Management Information SystemsChapter 12 Redesigning the