MAN 320F 1st Edition Exam 1 Study Guide Outline of Last Lecture I Groups and Teams Outline of Current Lecture I What is Organizational Behavior II OB simplicity and elegance III 3 Core Elements IV Successful versus Effective Managers V Chart VI Determinant of Employee Performance VII Job Satisfaction VIII Goals of OB IX Money X Managing Diversity XI Individual Behavior XII Personality XIII Big 5 Model of Personality XIV Locus of Control XV Niccolo Machiavelli XVI Self Monitoring XVII Risk Propensity XVIII Type A Personality XIX Narcissism XX Emotional Intelligence XXI Ethical Behavior XXII The Values of World Leading Organization XXIII Synergy XXIV Synergistic Decision Making XXV The Interpersonal Process XXVI Listening XXVII Constructive Differing These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute XXVIII Participating XXIX The Rational Process XXX Reaching a Consensus Decision XXXI Key Ethical Issues in Martha M Case Study XXXII Client Sending Mixed Signals XXXIII Martha s Options XXXIV Voice Stand up and be countered XXXV Exercising Voice XXXVI Seleris Impact on Martha Organizational Culture XXXVII Martha s Behaviors XXXVIII Work Group and Teams XXXIX Why Teams XL Basic Group Concepts Roles XLI Norms XLII The Hawthorne Studies XLIII Status Group Concept XLIV Cohesiveness XLV Conformity XLVI Asch Study XLVII Size XLVIII Composition XLIX Sports Teams Analogy L Task Vs Interpersonal Conflict Current Lecture I What is Organizational Behavior II a All the easy problems are given to physicists chemists and biologists b In business we get the tough problems c Organizational Behavior the systematic study of the actions and attitudes that people exhibit within organizations OB simplicity and elegance III a As Steve Covey says seek first to understand then to be understood b Organizational Behavior is simple just as plain as the nose on your face c For example i What is the shape and color of a STOP SIGN 1 Red octagon ii What is the shape and color of the YIELD SIGN 1 Yellow triangle 2 But since 1977 they have been red doesn t mean there are no yellow yield signs 3 Core Elements IV a We will investigate the impact and influence that individuals groups and structures have on behavior within an organization b Why Who cares i To apply improve the organizations effectiveness to apply that knowledge toward improving an organization s effectiveness more productive better run better managed ii If we can make an organization more effective what can we accomplish at the end of the day MONEY iii And corporation uses in regards to money is PROFITS WE WILL LOOK AT a INDIVIDUAL BEHAVIOR b ORG DYNAMICS AND BEHAVIOR c GROUP AND TEAM DYNAMICS d And how they all interact three circles crossing I Successful versus Effective Managers a An effective manager is great at getting the job done they know how to get the job done and how to do it properly they know how to do it effectively b A successful manager gets the promotions moves up the corporate ladder progressing their career forward c What doe a successful manager do that is different than an effective manager II Chart a Successful managers NETWORK they meet new people spend 48 of their time networking i The manager that is moving up and moving career forward spend their time networking with people in the organization senior manager other departments customers etc ii Its not necessarily what you know but WHO you know iii get out there and network and have good communication skills III Determinant of Employee Performance a Productivity the effectiveness how well you are doing those things and efficiency getting things done quickly getting it all done of the employees in productivity you look for both b Absenteeism when people don t come to work if someone does not come someone else has to take on their responsibility so there is a cost associated with it c Turnover rate by which employees leave the organization there s a cost when employee leaves there s a cost to go recruit and train people IV Job Satisfaction a b c d How do you feel about the job Does it excite you in the mornings There s a link between satisfaction and productivity If someone is happy feels good about their job they will be productive Satisfaction is negatively related to absenteeism and turnover if you don t like your job you will be absent and you probably wont stay there too long e Flip side if you do like it you will show up and continue to work there V Goals of OB a Explain can we have influence in the workplace with peoples behavior dynamics structure to do better at achieving goals and objectives of org b Predict c Influence control i All of this stuff above VI Money a Increase job satisfaction positive influence on performance gives us positive influence on profits since meaning of life is money b Improve job satisfaction and performance then improve profitability and everyone wins c That s why we care VII Managing Diversity a Managers have to shift their philosophy from treating everyone alike to recognizing differences b Responding to those differences in ways that ensure employee retention and greater productivity while at the same time not discriminating c Greater the diversity greater their ability to solve problems and develop innovative solutions thats been documented d Also greater diversity higher stock price bc better solutions mean increase profitability VIII Individual Behavior a b c d Our objective is to try and to understand what makes someone do what they do What makes someone tick To better understand job performance and job satisfaction Bottom line how can we utilize our people to increase profitability IX Personality a A relatively stable set of characteristics that influences an individual s behavior b Personality is the way in which an individual reacts and interacts with others c Often described in terms of traits such as shy aggressive lazy loyal X Big 5 Model of Personality a Extroversion comfort level with new relationships i Sociable gregarious and assertive b Agreeableness propensity to defer to others are you trusting i Good natured cooperative and trusting ii its always good to be a balance of these not one extreme or the other c Conscientiousness measure of reliability i Can you be counted on responsible dependable organized d Emotional Stability dealing with stress stressful situations i Calm self confident stress e Openness to Experience