What types of Responsibilities do you have as a Store Manager Human Resource Management Managing Employees Screening and hiring Motivation increase productivity Training Supervising Managing Merchandise Providing Services Preventing Losses Recruiting Personnel How do you find employees How are applicants screened Applications Reference checks Personal interviews Testing psychological and achievement Physical exams Training Store Personel Orientation Functional Training on and off the job Individual on your own Sponsor Group Executive Why is it important to select the right people and train them well Leadership Authoritarian vs Participative Task oriented vs Relations oriented What makes for a good leader 1 Supervising cont Compensation Rewards Money Extrinsic promotion recognition Intrinsic Pride New in doing a good job enriching responsibilities How are Store Managers Evaluated Sales and Profits Personal Attributes Mystery Shoppers Level of Turnover How do you Reduce Turnover Retail Shrinkage Employee theft 42 Shoplifting 31 Paperwork errors 23 Vendor theft 4 Training Positive Work Environment Effective Leadership Skills Compensation Fair Evaluations based on Performance Location of Employee Theft Straight salary Straight commission Salary and commission Salary and bonus plan Fringe benefits Group bonus Point of Sale 39 Sales Floor 17 Stock Area 16 Receiving Areas 10 Warehouse 10 Trash 5 2