Image Management Best PracticesPoliciesA Must-Have: Mobile PoliciesMigration Best PracticesKey IssuesHolistic Management Perspective Required When Applying New TechnologiesUsing Windows 2000 ProfessionalThe Key — “Managed Diversity”Thin Clients – Caveat Emptor!Bottom Line – Enterprises Should:Slide 11Slide 12Slide 13Image Management Best PracticesImage Management Best PracticesBuild an image-creation processBuild an image-creation processApplication testing and integrationApplication testing and integrationOffer superset of softwareOffer superset of softwareIntegrate management toolsIntegrate management toolsCreate index system for master imagesCreate index system for master imagesAugment with software distribution and Augment with software distribution and personality migration toolspersonality migration toolsNormalize the release schedulesNormalize the release schedulesManaged diversity is a good thingManaged diversity is a good thingDocument the imagesDocument the imagesRetire old images with old hardwareRetire old images with old hardware20002000PoliciesPoliciesBuild technology-specific Build technology-specific (PC, laptop, PDA) policies(PC, laptop, PDA) policiesShould not supercede other company Should not supercede other company policiespoliciesAddress Internet, Address Internet, e-mail, datae-mail, dataShould be concise, Should be concise, well-definedwell-definedEndorsed by managementEndorsed by managementFully enforceableFully enforceableReviewed on a periodic basisReviewed on a periodic basisExit clausesExit clausesWhat types of users are best suited What types of users are best suited for mobile computing? for mobile computing? How well will current and upcoming How well will current and upcoming production applications support production applications support intermittent clients and messaging? intermittent clients and messaging? What range of telecommunication What range of telecommunication costs is reasonable and who will costs is reasonable and who will pay them? pay them? ““Pocketable” Handheld Users Pocketable” Handheld Users (Millions)(Millions)0808989800000404060602022020404060608080Rest of WorldRest of WorldAsia/PacificAsia/PacificJapanJapanWesternWesternEuropeEuropeUnitedUnitedStatesStatesHow will the increased demands for How will the increased demands for extended support resources be met? extended support resources be met? How well will the current network How well will the current network infrastructure support increased infrastructure support increased remote-access demands?remote-access demands?How will mobile computing’s unique How will mobile computing’s unique security requirements be met? security requirements be met? Who owns the device?Who owns the device? A Must-Have: Mobile Policies A Must-Have: Mobile PoliciesProcessProcessTestTestPlanPlanMigration Best PracticesMigration Best PracticesJustificationJustificationMeasureMeasureROI ROI and TCOand TCOAligns with Aligns with IT StrategyIT StrategyCommunicationCommunicationPlanPlanBusiness Need Business Need Drives DecisionDrives DecisionPilotPilotTrainingTrainingAdherence Adherence totoStandardsStandardsVendorsVendorsand ESPsand ESPsImplementation PlanImplementation PlanSupportSupport20002000Key IssuesKey IssuesHow has PC usage evolved, and what are How has PC usage evolved, and what are the new barriers of management that have the new barriers of management that have been introduced as a result?been introduced as a result?What are the best practices that are effective What are the best practices that are effective in regaining IT control of client devices?in regaining IT control of client devices?What impact will client-centric technologies What impact will client-centric technologies have in management approaches of IT?have in management approaches of IT?Holistic Management Perspective Required When Applying New TechnologiesHolistic Management Perspective Required When Applying New TechnologiesLinuxLinuxUnixUnixNTNTNTNTApplication CompatibilityApplication CompatibilityLegacy HardwareLegacy HardwareMigration CostsMigration CostsFinding ROIFinding ROIIE5IE5BenefitsWindows InstallerWindows InstallerSide by Side DLLsSide by Side DLLsIntellimirrorIntellimirrorMobile SupportMobile SupportNew SecurityNew SecurityActive DirectoryActive DirectoryBetter ControlBetter ControlLower TCOLower TCOIE5IE5GotchasUsing Windows 2000 ProfessionalUsing Windows 2000 ProfessionalThe Key — “Managed Diversity”•On average, the cost of migration to a Windows 2000 workstation from Windows 9x/NT 4.0 will range from $1,500 to $3,500 per desktop•Windows 9x and NT technologies will coexist in most enterprises through 2002, fulfilling separate needs.•Through year-end 2001, as many as 90 percent of all organizations attempting a 100 percent pure NT technology migration at the desktop and mobile levels will fail and will end up with a mix of Windows 9x and NT technologies (0.9 probability).Legacy Desktop SystemsLegacy Mobile ComputingLegacy 16-bit Windows and DOS ApplicationsThe Rocky Road to NT TechnologyThin Clients – Caveat Emptor!Thin Clients – Caveat Emptor!Differentiate between thin architecture and thin clientsDifferentiate between thin architecture and thin clientsNot all applications are conducive to “weight reduction” Not all applications are conducive to “weight reduction” — test them first— test them firstThin clients offer lower end-user costs, higher server Thin clients offer lower end-user costs, higher server and network costs — licensing stays the same (plus and network costs — licensing stays the same (plus ICA/WT client)ICA/WT client)Consider the type of worker — good for staff or clerical Consider the type of worker — good for staff or clerical function but won’t work for knowledge workerfunction but won’t work for knowledge workerNetwork pervasiveness/availability requiredNetwork pervasiveness/availability requiredNot ideal for mobile or transient workersNot ideal for mobile or transient workersBottom Line – Enterprises Should:Bottom Line – Enterprises Should:Be aware that an end-user’s perception Be aware that an end-user’s perception of what a PC is, how it used and how it is of what a PC is, how it used and how it is managed needs to change to reflect its true managed needs to change