MANA 2302 Test 1 Review Questions Numbers 76 100 Last 25 76 When you prepare minutes of a meeting you should Remember that short meeting times keep attendees focused on why they are meeting 77 When you listen with an open mind you You learn to understand the speaker and his her point of view 78 If your supervisor pats you on the back they are entering your Blank zone Intimate 79 Which statements accurately describe voice quality Volume speed tone pitch and accent 80 Listening is defined as An active process interpreting and assigning meaning to sounds 81 Which of the following are good ways to improve your listening skills Give the speaker your undivided attention stay open minded avoid interpreting and involve yourself in the communication 82 Allowing a few moments of silence in a conversation Allows the speaker a chance to elaborate which could draw out further insight creates a quieter calmer more respectful atmosphere more conducive to solving the problem 83 Which is the richest form of communication Face to face 84 The ability to conduct a business meeting is a critical managerial skill because COULDN T FIND THIS ONE SORRY FELLAS 85 Planning a meeting includes Identifying the purpose determine whether it s necessary deciding who should attend preparing an agenda and arranging logistics 86 What is good advice for deciding who should attend the meeting Speak separately with decision makers and cynics ahead of time to help rally support in a meeting 87 An unscheduled VoIP or video call me be considered Intrusive 88 For an important meeting the next best alternate format to a face to face meeting is One using social media internet based software i e Skype all that shit 89 In terms of customer engagement online Butterflies are companies that have Social media outlets Think of a social butterfly 90 The essence of persuasion is Persuasion is the essence of Diplomacy 91 Your credibility with the reader of a persuasive message can be lost if you don t do what Associate yourself with the audience and announce your credentials 92 If your reader is predisposed against the idea you are promoting you should do all of the following Explain the merits of your idea and explain how the reader will benefit from them 93 When writing a persuasive message you must Determine how to start the message identify your audience justify your idea request determine how to deal with obstacles provoke motivating action 94 Use the direct organizational plan for persuasive messages when Writing to senior executives within the company the audience is predisposed the idea doesn t require strong persuasion idea is long complex your reader prefers a direct approach 95 The process of persuasion begins with Getting the readers attention 96 What are effective attention getters Rhetorical questions thought provoking unusual facts current events anecdotes direct challenges 97 When dealing with obstacles in a persuasive message you should NO IDEA BOYS 98 Advertising and persuasion are different how Advertising informs persuasion provokes a call to action from the audience reader 99 The direct organizational pattern is defined as Putting the main idea first 100 In the AIDA plan for sales letters AIDA stands for Attention Interest Desire Action