SCS SysAdmins GroupWelcome!5 May 2003 SCS SysAdmins 2Agenda• Welcome & Introductions• SCS Facilities: Who we are, What we do• Selection of topics for future meetings• Structure for future meetings• Set next meeting• Other topics/questions5 May 2003 SCS SysAdmins 3Introductions• Who are we?• Who are you?– Over 50 SysAdmins– Most CS groups represented– “Official” and unofficial5 May 2003 SCS SysAdmins 4Agenda• Welcome & Introductions• SCS Facilities: Who we are, What we do• Selection of topics for future meetings• Structure for future meetings• Set next meeting• Other topics/questionsSCS Computing Facilities:An Update5 May 20035 May 2003 SCS SysAdmins 6What We Do• Hardware and Software Support– Windows, Linux, Unix, Mac • Networking, Email, Remote Access• Printing – Toner, Paper, and Repairs• Backups • Software licensing • Purchasing • User consulting, documentation• Anything else related to SCS computing5 May 2003 SCS SysAdmins 7Some Simple Facts: SCS400+ ServersMachine Room42Facilities Staff22 Servers, 3 TBAFS Cell175 PublicPrinters4,50032% Unix, 60% Windows, 8% MacComputers2,900 Total1,450 FTEUsers(Faculty, Staff, Grad Students)5 May 2003 SCS SysAdmins 8Bob CosgroveDirectorDave LivingstonAssociate DirectorB. KohlerHelp DeskDale MooreAssociate DirectorKelly MullinsBusiness Functions ManagerK. BertholdOperationsM. PuskarNetworkB. HumbertPC/WindowsC. CluneMobile & MacT. PikeUnixCosting PurchasingD.ClevengerProgrammingC. StrauchSecuritySoftwareLicensing5 May 2003 SCS SysAdmins 9Mission Statement•We provide leading-edge computing support to meet the needs of our customers in SCS. •Our services are comprehensive and flexible.•We take pride in contributing to the success of Carnegie Mellon and continually strive to improve our services and value.5 May 2003 SCS SysAdmins 10Our Strategic Plan• Focus on Customers• Increase Reliability of Services• Plan Pro-Actively for Technology Changes• Collaborate with Computing Services• Manage Our Finances5 May 2003 SCS SysAdmins 11Finances• A “Recharge Center”– 100% cost-recovery• Ground Rule: Break-even–+/-5%– Revenue• Monthly charging– Expense• Monthly rollup via university accounting5 May 2003 SCS SysAdmins 12Getting Help from SCS Facilities• Send mail to [email protected]– Include all relevant information • Hostname, asset number, OS, machine location • Brief problem description • How to contact you (if email is part of the problem) –Put URGENT in title if problem is time critical • Best to call if it's an emergency – Avoid sending mail to individual staff members • Call the SCS Help Center (x8-4231), 9-5, M-F. – Evenings/weekends, forwarded to SCS Operations (x8-2607) • Visit the SCS Help Center at Wean 3613• www.cs.cmu.edu/~help5 May 2003 SCS SysAdmins 13Licensed Software• Contact us before buying anything– We can often get things much cheaper• Send CMU charge number with purchase request – [email protected]• Don't pirate software• SCS software Licensing information:–Under construction• Computing Services licensing information:– http://www.cmu.edu/computing/software/5 May 2003 SCS SysAdmins 14Purchasing• Recommended Computers– www.cs.cmu.edu/~help/pc/recommend.html– Best available prices– 2 vendors for each – Laptops, Desktops– Linux and Windows– Updated twice each year• Purchasing Requests– [email protected] May 2003 SCS SysAdmins 15Printing• Complete Printing Information– http://www.cs.cmu.edu/~help/printing/• Toner Replacement, Printer Problems– Call SCS Operations (x8-2607) at anytime5 May 2003 SCS SysAdmins 16Agenda• Welcome & Introductions• SCS Facilities: Who we are, What we do• Selection of topics for future meetings• Structure for future meetings• Set next meeting• Other topics/questions5 May 2003 SCS SysAdmins 17Some ideas for future meetings•Security• Recommended PCs/Laptops•Backups• Setting up/administering local software• Differences between CS and stock environments• “How to compute like a grad student”5 May 2003 SCS SysAdmins 18Agenda• Welcome & Introductions• SCS Facilities: Who we are, What we do• Selection of topics for future meetings• Structure for future meetings• Set next meeting• Other topics/questions5 May 2003 SCS SysAdmins 19Future meeting structure• How often to meet?• Preferred time/day•Length• Short discussion topics vs. “seminars”• Presentations from any group?5 May 2003 SCS SysAdmins 20One possibility• Meet monthly• Second Tuesday of the month• Early afternoon• 1 hour long• Alternate short topics with longer seminars every other month• Anyone can present a topic5 May 2003 SCS SysAdmins 21Agenda• Welcome & Introductions• SCS Facilities: Who we are, What we do• Selection of topics for future meetings• Structure for future meetings• Set next meeting• Other topics/questions5 May 2003 SCS SysAdmins 22Next Meeting•Date•Time•Topic?5 May 2003 SCS SysAdmins 23Agenda• Welcome & Introductions• SCS Facilities: Who we are, What we do• Selection of topics for future meetings• Structure for future meetings• Set next meeting• Other topics/questionsOther topics/questionsAnything we forgot?Thanks for your