GWU MGT 201 - THE DEMING FLOW DIAGRAM (11 pages)

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THE DEMING FLOW DIAGRAM



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THE DEMING FLOW DIAGRAM

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Pages:
11
School:
The George Washington University
Course:
Mgt 201 - Management and Organization
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The most famous name in Japanese quality control is American His name is Dr W Edwards Deming and he s a quality control expert In 1950 the Union of Japanese Scientists and Engineers JUSE invited Dr Deming to lecture several times in Japan events that turned out to be overwhelmingly successful To commemorate Dr Deming s visit and to further Japan s development of quality control JUSE shortly thereafter established the Deming Prizes to be presented each year to the Japanese companies with the most outstanding achievements in quality control Today Dr Deming s name is well known within Japan s industrial community and companies compete fiercely to win the prestigious Demings In 1953 Sumitomo Metals was fortunate enough to win the Deming Prize For Application In retrospect we believe it may have been the single most important event in the history of quality control at Sumitomo By inspiring us to even greater efforts it helped us to eventually become one of the world s largest and most advanced steel makers Sumitomo Metals owes a great deal to the American quality control expert who became one of Japan s greatest inspirations On that point the management and employees of Sumitomo metals would like to take this opportunity to say simply Thanks Dr Deming for helping to start it all THE DEMING FLOW DIAGRAM Design and redesign Suppliers of materials and equipment Receipt and test of materials A B C D Production assembly inspection Tests of processes machines methods costs Consumer research Consumers Worksheet Customer Model INPUT YOUR SUPPLIERS REQUIREMENTS FEEDBACK OUTPUTS YOUR YOUR PROCESS CUSTOMERS REQUIREMENTS FEEDBACK Name two or three of your most important CUSTOMERS and what you or your group provides My customers What I provide them Is there a quality gap between what I provide them and what they want Worksheet Supplier Model INPUT YOUR SUPPLIERS REQUIREMENTS FEEDBACK OUTPUTS YOUR YOUR PROCESS CUSTOMERS REQUIREMENTS FEEDBACK Name two or three of your most important SUPPLIERS and what they deliver or provide to you or your group My suppliers What they provide me Is there a quality gap between what I get and what I want The Deming Chain Reaction Improve Quality Capture the market with better quality and lower price Costs decrease because of less rework fewer mistakes fewer delays snags Stay in business Productivity improves Provide jobs and more jobs Definition of TQM Total Quality Management TQM consists of continuous process improvement activities involving everyone in an organization managers and workers in a totally integrated effort toward improving performance at every level Elements of Quality Management Training Constancy of Purpose Long Term Commitment Focus on Process Total Employee Involvement Team Work TQM Quantitative Methods Leadership Customer Focus Continuous Improvement Supplier Partnership The Old Way 1 2 Design it Make it 3 Sell it The Shewhart Cycle 5 Redesign 4 Test it in Service 1 Design it Act Study 3 Market it Plan Do 2 Make it Fourth Generation Management Performance C p m o y an B A y n a p Com Time GETTING BETTER FASTER What s Different The New Excellent Organizations Concentrate on Process Not on Problems PROBLEM PROCESS Motivate People Who is wrong Define responsibility Watch bottom line Measure people Define job Fix deviations Do your job Remove barriers What is wrong Define procedure Watch quality Measure systems Define customer Reduce variability Can I help you Improve things Obey orders


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