Health Care Operations Management OTM 245 - 01 3/9/2000Winter 2000 Syllabus1The Anderson SchoolOperations and Technology Area – OTM 245 Lecture 1January 10, 2000 – March 17, 2000Thursday 9-11:50 AM in Room B301William Pierskalla, Ph.D. Suite B411 Faculty Support B502 310-794-2100 Email:[email protected] Email:Course DescriptionChanges in the environment of health care delivery have renewed the importance ofoperational aspects of management in health care organizations. Concerns aboutproductivity and quality of service are two examples of operational decisions that playkey roles in the formulation of competitive strategy.This is a full quarter MBA course that introduces and reviews the field of operationsmanagement in the service industry, focusing on the delivery of health services. Thiscourse demonstrates the important relationship between operations research and themanagement of complex health care delivery organizations. It will focus on theformulation of competitive strategy in operations management decision areas, includingstrategic planning, process design, quality control, and staff allocation. This course willbe of interest to future health care delivery system managers, operations consultants, anddecision-makers in organizations that support health care delivery.The objectives of this course are to:1. Introduce operations management concept and methodologies which areemployed in health care and other sectors, emphasizing their use in decision-making;2. Prepare the health care interested MBA student to recognize and applyoperations management principles to problems encountered in health careplanning and management in the private and public sectors;3. Focus on important health care operations issues, particularly quality controland service design.The course is designed with a dual purpose in mind: it provides a broad self-containedcoverage of operations management in health care management and as such should berelevant to all business students regardless of their intended major. The course is alsotreated to a series of courses in production and operations management; other particularlyrelevant courses are OTM 240A, 240B, 240C and 240D.Health Care Operations Management OTM 245 - 01 3/9/2000Winter 2000 Syllabus2Text and materialsRequired readings and case studiesJames A. Fitzsimmons, Mona J. Fitzsimmons, Service Management: Operations, Strategyand Information Technology, 2nd Edition, Irwin/McGraw-Hill., 1998Course reader containing case studies/readings for Management 245 will be available atthe Anderson School.Course requirementsGrades will be assigned on the following basis:1. Project (55%)Groups of one to four students will select a project about a current decision in whichthere are underlying health care operations management issues. Each group will handin a short written report in the project by February 10, 2000 and will submit a finalproject report in the form of a case study by March 16, 2000. Students will beassigned a group grade for the project report and individual grade for theirparticipation in project discussion.2. Case analyses and write-ups (30%)The cases eligible for written analysis are: University Health Services: Walk-InClinic, Sunrise Hospital, Partners Health Care System (B) and OphthalmicConsultants of Boston. You will be assigned two of these cases to prepare a written analysis of the issues in each case (not more than 6 pages in length double spaced – quantitative exhibits may be extra but no more than 4 additional pages.) These written analyses are to be handed in prior to the case discussion on the assigned day for the case. All students are responsible to be prepared to discuss every case in class.3. Class Participation (15%)Class participation will be evaluated by subjective evaluation of the student’spreparation, understanding of assigned readings, insight into operations issues,relevance, content, originality and clarity. On any day, students may be called uponto discuss course materials unless the student gives prior notice that day.4. Homework Homework problems illustrating quantitative decision modelling will be handed out from time to time. Many of these problems are for your own benefit and are not to be handed in.Please try to sit in the same seat in each class and bring your name cards to facilitatelearning your names.Health Care Operations Management OTM 245 - 01 3/9/2000Winter 2000 Syllabus3Session 1 (9:00-10:20) January 13, 2000Topics:Introduction and OverviewServices and The Health CareOrientation to The Health Care Economic Environment Today SystemRequired readings:James A. Fitzsimmons, Mona J. Fitzsimmons, Service Management: Operations, Strategy and Information Technology, 2nd Edition, Irwin/McGraw-Hill., Chapters 1 & 2, 1998.Alemi F and J Agliato, Restricting Patients’ Choices of Physicians: A Decision Analytic Evaluation of Costs. Interfaces. 19:2: 20-28. March-April, 1989.Pierskalla, William, Health Care Economics: Today and Tomorrow. (Speech at the National Academy of Science) Medical and Biological Engineering in the Future of Health Care, pp. 43-52, 1994.Simkin MG. He saved the Company $10 Million – And Apologized! Interfaces. 19:3:61-64. May-June, 1989.Session 2 (10:30-11:50) January 13, 2000Project Discussion 1Sessions 3 (9:00-10:20) January 20, 2000Productivity, Performance and Process AnalysisRequired readings:Fetter RB. Diagnosis Related Groups: Understanding Hospital Performance. Interfaces. 21:1:6-26. January-February, 1991.James A. Fitzsimmons, Mona J. Fitzsimmons, Service Management: Operations, Strategy and Information Technology, 2nd Edition, Irwin/McGraw-Hill., pp., 136-149 and pp., 288-293, 1998.James, Brent C., What is Turp? Controlling Variation in the Performance of Clinical Processes, Ch. 7 Improving Clinical Processes, (David Blumenthal and Ann C., Scheck Editors) Jossey Bass Publishers, San Francisco 1995, pp 167-202.Optional reading:James A. Fitzsimmons, Mona J. Fitzsimmons, Service Management: Operations, Strategy and Information Technology, 2nd Edition,