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CSUN IS 655 - Information Systems in Organization

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IS Theories & PracticesSlide 2Examples of Information Systems Supporting the Functional AreasSlide 4Enterprise Resource Planning Systems (ERP)Problems with Information SilosERP SystemsSlide 8SAP ModulesSlide 10Enterprise Applications - ERPEnterprise Applications - SCMEnterprise Applications - CRMEnterprise Application IntegrationEnterprise Applications - EAIA Federation of Information Systems in Modern Business1IS Theories & PracticesOrganizational InformationSystemsIS 655: Note 3CSUN Information Systems2STRATEGICOPERATIONALEXECUTIVE INFORMATION SYSTEMSMANAGEMENT INFORMATION SYSTEMSTRANSACTION PROCESSING SYSTEMSACCOUNT I NGF I NANCEHUMAN RESPRODUCTIONSALESOTHERSTACTICALVALUE CHAIN Information Systems in Organization3Examples of Information Systems Supporting the Functional Areas4Cross-functional nature of business processes5Enterprise Resource Planning Systems (ERP) The major objective of ERP systems: integrate the functional areas of the organization by enabling seamless information flows across them.6Problems with Information Silos7ERP Systems A business process is a set of related steps or procedures designed to produce a specific outcome.8Enterprise Applications9SAP Modules10Manufacturing& ProductionModuleAccounting and Financial ModuleBusinessIntelligenceModuleSupply Chain Management ModuleE-Business ModuleCustomer Relationship Management ModuleHuman Resources ModuleCore ERP ModulesExtended ERP ModulesSuppliersCustomersERP Platform & DatabaseERP IISYSTEM11Enterprise Applications - ERPEnterprise Resource Planning (ERP) – a software application that fully integrates information systems that span most or all of the basic, core business functions. An ERP solution is built around a common database shared by common business functions. Representative ERP vendors: Baan, J. D. Edwards, Oracle, PeopleSoft, SAP AG (the market leader).12Enterprise Applications - SCM Supply Chain Management (SCM) – a software application that optimizes business processes from raw material procurement through finished product distribution by directly integrating the logistical information systems of organizations with those of their suppliers and distributors. Representative SCM vendors: i2 Technologies, Manugistics, SAP, SCT.13Enterprise Applications - CRM Customer Relationship Management (CRM) – a software application that provides customers with access to a business’s processes from initial inquiry through post-sale service and support. Representative CRM vendors: BroadVision, Epiphany, Kana, Nortel/Clarity, Peoplesoft/Vanitive, Siebel (the market leader)14Enterprise Application Integration15Enterprise Applications - EAIEnterprise Application Integration (EAI) – the process and technologies used to link applications to support the flow of data and information between those applications.Middleware – software used to translate and route data between different applications. Representative EAI vendors: BEA Systems, IBM (MQSeries), Mercator Software, TIBCO Software16A Federation of Information Systems in Modern


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