CSUN IS 630 - Enterprise Systems & e-Business Systems

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Enterprise Systems & e-Business SystemsEnterprise SystemsEnterprise Systems Value ChainPorter’s Value ChainValue-Added ActivitiesInternal Focus: Value ChainExternal Focus : Value SystemThe Value of Systems IntegrationInformation SilosProblems With Information SilosInefficient Customer ServiceSolution to Inefficient Customer ServiceData Maintenance: Create Customer RecordBusiness Event Data Processing: Enter Customer OrderUsing Stored Data for Decision MakingEnterprise Systems and ERPsIntegrate Business Process FunctionalityPowerPoint PresentationEnterprise Application : Enterprise Application Integration (EAI)Selected ERP VendorsSAP Business SuiteSAP NetWeaverThird-Party ModulesThird-Party Modules . . .Connecting Third-Party ModulesOther Methods for Systems IntegrationSlide 27Major ERP ModulesMajor ERP Modules . . .Slide 30Slide 31Slide 32Order-to-Cash ProcessSD Menu Options in the SAP SystemSD Audit Trail for Completion of Steps in the SAP Sales ProcessPurchase-to-Pay ProcessMM Menu Options in the SAP SystemAudit Trail for Completion of Steps in the SAP Purchase ProcessPros of Enterprise SystemsPros of ERP PackagesCons of Enterprise Systems and ERP PackagesE-Business SystemsElectronic Business (e-Business)Journalizing, Posting, and Summarizing in a Manual Accounting SystemAutomated Accounting SystemBatch Processing and Periodic ModeOnline Transaction Entry (OLTE)Online Real-Time (OLRT)Methods of Conducting E-businessElectronic Data Interchange (EDI)Virtual Private Network ( VPN )EDI ComponentsEDI Components 1 and 7EDI Components 2 and 6Electronic Data Interchange Transaction SetEDI Components 3 and 5EDI Component 4Web Services Implementation of an SOA ApplicationTypical Electronic Communications Connection for Internet CommerceTypical Electronic Communications Connection for Internet Commerce . . .E-Business ModelsCommunication Networks in e-BusinessIntranet System ArchitectureExtranet System ArchitectureB2B Sell-side MarketplaceB2B Buy-side MarketplaceElectronic ExchangesCurrent E-Business ConceptsIS 630 : Accounting Information IS 630 : Accounting Information SystemsSystemshttp://www.csun.edu/~dn58412/IS 630/IS630_F1 4.htmEnterprise Systems & Enterprise Systems & e-Business Systemse-Business SystemsLecture 2Lecture 2Enterprise SystemsEnterprise SystemsOrganization value chain and value systemValue of systems integration.Enterprise systems and enterprise resources planning (ERP) systems.How an enterprise system supports major business event processes.Pros and cons of implementing enterprise systems.IS 630 : Lecture 2 2Enterprise Systems Value Enterprise Systems Value ChainChainThe value chain is the system of activities that transform inputs into outputs valued by the customer.Enterprise systems facilitate value chain management.The goal of an organization is to add the greatest value at the lowest cost thus increasing competitive advantage.IS 630 : Lecture 2 3IS 630 : Lecture 2 4Porter’s Value ChainPorter’s Value ChainFIRM INFRASTRUCTUREINBOUNDLOGISTICSOPERATIONSOUTBOUNDLOGISTICMARKETING& SALESLOGISTICSERVICEHUMAN RESOURCE MANAGEMENTTECHNOLOGY DEVELOPMENTPROCUREMENTVALUECOSTMARGINIS 630 : Lecture 2 5Value-Added ActivitiesValue-Added Activities Customer-Value-Added Activity (maximize)•a business process that a customer is willing to pay for Business-Value-Added Activity (minimize)•a business process that is essential to managing an organization Non-Value-Added Activity (eliminate)•customer will not pay for; business value will not be increasedGoals of a business system: effective, efficient, competitive.Internal Focus: Value ChainInternal Focus: Value ChainIS 630 : Lecture 2 6External Focus : Value SystemExternal Focus : Value SystemIS 630 : Lecture 2 7The Value of Systems The Value of Systems IntegrationIntegrationCoordinate activities in the value chain. Perform this coordination by sharing data across business processes. The major objective of ERP systems: integrate the functional areas of the organization by enabling seamless information flows across them.IS 630 : Lecture 2 8Information SilosInformation Silos IS 630 : Lecture 2 9Problems With Information SilosProblems With Information SilosIS 630 : Lecture 2 10Inefficient Customer ServiceInefficient Customer ServiceIS 630 : Lecture 2 11Solution to Inefficient Solution to Inefficient Customer ServiceCustomer ServiceEnterprise system establishes ATP (available to promise) by checking warehouses and scheduled manufacturing.Enterprise systems uses the central database to automatically determine price and creditworthiness.IS 630 : Lecture 2 12Data Maintenance: Create Data Maintenance: Create Customer RecordCustomer RecordIS 630 : Lecture 2 13Business Event Data Processing:Business Event Data Processing:Enter Customer OrderEnter Customer OrderIS 630 : Lecture 2 14Using Stored Data for Decision Using Stored Data for Decision MakingMakingIS 630 : Lecture 2 15Enterprise Systems and ERPsEnterprise Systems and ERPsEnterprise systems:•Integrate business processes and information from all of an organization’s functional areas.•Helps coordinate the operation of business functions and provide a central information resource for the organization. Enterprise Resource Planning (ERP) Systems:•Software packages that can be used for the core systems necessary to support enterprise systems.IS 630 : Lecture 2 16Integrate Business Process Integrate Business Process FunctionalityFunctionalityWhen purchasing office equipment an enterprise system might:•Provide an electronic order form.•Apply business rules.•Route the order for approvals.•Send the order to a buyer.•Connect to the vendor.•Use data to receive goods, project funding requirements, compare to budget, and analyze vendor performance.IS 630 : Lecture 2 1718Enterprise Application : Enterprise Application : Enterprise Resource PlanningEnterprise Resource PlanningIS 630 : Lecture 219Enterprise Application : Enterprise Application : Enterprise Application Integration (EAI)Enterprise Application Integration (EAI)IS 630 : Lecture 2Selected ERP VendorsSelected ERP VendorsIS 630 : Lecture 2 20SAP Business SuiteSAP Business SuiteIS 630 : Lecture 2 21SAP NetWeaverSAP NetWeaverIS 630 : Lecture 2 22Third-Party ModulesThird-Party ModulesCustomer relationship management (CRM) software: builds and maintains customer-related database.Customer self-service (CSS) software: allows customers to complete tasks


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CSUN IS 630 - Enterprise Systems & e-Business Systems

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